Customer Support

Account & Registration

Q: How do I create an account?

A: You can create an account by downloading the NexSchedule app from the App Store and following the in-app registration process. You can sign up using your email address or through Google/Apple OAuth.

Q: I forgot my password. How do I reset it?

A: On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link via email.

Q: Can I change my email address?

A: Yes, you can update your email address in the Account Settings section of the app. You'll need to verify the new email address.

Billing & Subscriptions

Q: How does the free plan work?

A: The free plan includes 5 jobs per month, up to 2 customers, basic invoicing (text only, no logo), and email support with 24-48 hour response time. There's a NexSchedule watermark on invoices.

Q: How do I upgrade to Pro?

A: Go to Settings > Subscription in the app and select the Pro plan. You can choose between monthly or annual billing. Annual billing offers a 17% discount.

Q: Can I cancel my subscription anytime?

A: Yes, you can cancel your subscription at any time. For iOS users, you can cancel through your iPhone/iPad Settings > [Your Name] > Subscriptions, or through the App Store. Your subscription will remain active until the end of the current billing period, and you'll continue to have access to Pro features until then.

Q: How do I manage my subscription?

A: For iOS users, you can manage your subscription through your iPhone/iPad Settings > [Your Name] > Subscriptions, or directly in the App Store. You can also manage it within the app under Settings > Subscription.

Q: What payment methods do you accept?

A: For iOS users, subscriptions are processed through Apple's secure payment system using the payment method associated with your Apple ID. We accept all payment methods supported by Apple (credit cards, debit cards, Apple Pay, etc.).

Features & Usage

Q: How do I create an invoice?

A: Navigate to the Invoices section, tap the "+" button, select a job or customer, fill in the details, and generate your invoice. Pro users can add logos and photos.

Q: Can I customize my invoices?

A: Pro users can customize invoices with their logo, photos (up to 10 per invoice), choose from multiple templates, customize colors and layout, and remove the NexSchedule watermark.

Q: How do I schedule appointments?

A: Go to the Calendar section, tap on a date, and create a new appointment. You can set reminders and link appointments to customers and jobs.

Q: Can I export my data?

A: Pro users can export their data in CSV format for customers, jobs, and invoices. Go to Settings > Export Data to download your information.

Q: How do payment reminders work?

A: Pro users can set up automated payment reminders. Go to Settings > Payment Reminders to configure when and how reminders are sent to your customers.

Technical Support

Q: The app is not working properly. What should I do?

A: First, try closing and reopening the app. If the issue persists, check for app updates in the App Store. If problems continue, contact our technical support team at tech@nexschedule.com with details about the issue.

Q: Is my data backed up?

A: Yes, all your data is automatically backed up to secure cloud servers. Your information is encrypted and stored safely.

Q: Can I use NexSchedule offline?

A: Some features are available offline, but full functionality requires an internet connection to sync your data across devices.

Q: Is my data secure?

A: Absolutely. We use industry-standard encryption for data in transit and at rest. All passwords are hashed and never stored in plain text. See our Privacy Policy for more details.

General

Q: How do I delete my account?

A: You can delete your account by going to Settings > Account > Delete Account. This will permanently delete all your data. Please note that this action cannot be undone. If you have an active subscription, make sure to cancel it first through your App Store subscription settings.

Q: Do you offer refunds?

A: For iOS subscriptions purchased through the App Store, refunds must be requested through Apple's refund process. You can request a refund by visiting reportaproblem.apple.com or contacting Apple Support directly. For other billing inquiries, please contact our billing team at billing@nexschedule.com.

Q: Can I use NexSchedule on multiple devices?

A: Yes, you can access your NexSchedule account from multiple devices. Your data will sync automatically across all devices where you're logged in with the same account.

Q: I'm having issues with the app. What should I do?

A: First, try closing and reopening the app. Make sure you're using the latest version from the App Store. If the issue persists, please contact our support team at support@nexschedule.com with details about the problem, including your device model, iOS version, and steps to reproduce the issue.